I’m pretty terrible when it comes to bike maintenance so I finally pulled my mtb out from the Excruciation Exam and started to give a good cleaning. As I was starting to dry it off I saw a huge crack in the chain stay. Granted I should have discovered the issue back in January but I had been riding my road bike for training purposes. Not sure when the frame finally cracked but the aluminum frame had been worn down at that spot due to chain suck issues from previous races. I believe this problem was caused by me but we will see Bike Barn comes up with. I also cracked my carbon fiber seat post, I am very hard on my mountain bikes
My first cracked frame is a different story, I had spent A LOT of money for a carbon fiber Gary Fisher Superfly. I had it for about 2 months and as I was going to clean it I noticed a crack in the chain stay as well but further back towards the derailluer. I took the bike into Bike Barn and they said it was my fault due to me crashing the bike. I was speechless, I had never wrecked the bike but their mechanic pointed the finger at me and said he would call the warranty rep and of course he said the same thing. I was pissed, I dropped some serious dough and only had for 2 months and here I was going to buy another frame. I called Lee, the owner of Bike Barn to get something worked out and she did her best but I still had to buy a new frame at cost, I decided to go with the aluminum paragnon. It was the best decision I ever made until today, just kidding, it has been a great bike and we will see what Bike Barn does this time around.
Hopefully the new frame I will be receiving soon. |
Good luck with it! I went through similar problems with my Gary Fisher to the point where I won't ever buy another Trek product.
ReplyDeleteI understand Steve, I think it depends on the warranty rep along with the bike shop. I think a lot of bike shops side with the bike manufacturer rather than with the customer, not sure why that is.
ReplyDelete