So mid last week I decided to take matters in my own hands in regards to my damaged bike frame. When I discuss my bike frame issues with others it tends to get people upset and it seems they are more upset than I am on the situation. It really provoked me to do more, so I went to Trek's website and they don't have a phone # to call. But they do have an option where you submit your contact information and they contact you. So I submitted my info and was surprised to get a call later in the day. I explained the whole situation to the guy and he seemed to understand my frustration. I clearly explained to him that I understand the second frame I cracked was most likely my fault but still felt I got screwed on the first one and would like them to make it up to me.
He looked around in their system to make sure they had a frame my size and sure enough they did. He said he will contact his warranty rep that handles Bike Barn and will get it taken care of. So I'm getting a new frame at cost from Trek, I believe it will be around $225. I definitely feel like they did the right thing in this situation now. I know there will never be another Trek frame in my future but I will ride the new one while it lasts (undamaged). I know I'm hard on bikes, but so is most everyone else who races and rides. It's the nature of the sport.
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